Here is some key information you need to know to help you understand what type of advice I am able to give you, so that you can make an informed and confident choice when engaging me.
Details about me and my Financial Advice Provider
I am a Registered Financial Service Provider now called “Financial Advice Provider”.
Full Name: Tarun Juneja
Address: The Loft, 391 Rosebank Road, Avondale, Auckland
FSPR Number: FSP624569
Name of Financial Advice Provider: Tarun Juneja Of FundMarket Limited
Disputes Resolution Member Number: 7414
Our Financial Advice Provider is authorized to provide a financial advice service under a current financial advice provider licence issued by the Financial Markets Authority in the name of: Tarun Juneja
FSPR Number: FSP624569
Nature and scope of advice
The information below will help you understand what type of advice I can provide to you.
Services I provide
I will help you choose and apply for a loan that is suitable for your purpose from a panel of lenders that we are accredited with. Once we have chosen a lender and loan terms that are suitable for you, I will help you to obtain an approval.
Products I can help you with
The types of financial advice products I can give advice on are:
- Home Loans
- Rental Investment Loans
- Construction Loans
What else I can offer
I can help you with other services through my referral partners set out below:
- Motor Vehicle Finance
- Asset Finance
I am unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice.
Fees and expenses
Generally I won’t charge you any fees for the financial advice I provide to you. This is possible because, on settlement of a loan, I usually receive commission from the lender [which is explained in the Commissions section of this Disclosure Guide]. Any exceptions to this general position are explained below. If these exceptions will apply to you, I will let you know.
I may charge you a one-off fee if the following occurs:
When I don’t receive commission from the lender: If you request that I provide financial advice and I do not receive a commission from the lender, I may charge you a one-off fee. Any such fee would be agreed and authorized by you in writing before I complete the services, and would be based on an estimate of the time spent providing the advice.
This may arise in the rare event that you request that I provide services in relation to either a product that is offered by a lender that I do not hold an accreditation with, or a product that is outside my usual arrangements with my approved lenders.
You will be invoiced for any one-off fee and will be given 30 days to make payment.
Commissions & incentives
On settlement of a loan I usually receive a commission payment from the applicable lender.
The commission is generally an upfront commission payment but I may also receive an ongoing trail commission payment. The upfront commission is calculated as a percentage of the loan at drawdown. A trail commission is calculated as a percentage of the loan outstanding at the relevant time.
I may also receive a fixed rate roll over fee from the applicable lender if I assist in refixing your loan.
The maximum percentage that each lender uses to calculate upfront and trail commissions, and the maximum fixed rate roll over fees (refix fees), are set out in the table below. If there are any variations to these percentages or other commission payments that may apply, specific to your loan application, I will disclose this to you as part of my advice process.
I may also receive a referral fee or commission payment if I refer you to our referral partners listed above. I will give you more information about how that referral fee or commission is calculated, before proceeding.
From time to time, I may receive incentives or rewards from lenders. For example, they may provide me with gifts, tickets to events or other incentives.
I manage the conflicts of interest arising from these commission payments by:
Following an advice process that ensures I understand your needs and goals so that I always recommend the best product for you regardless of the type and amount of commission I will receive.
Ensuring the amount of any loan is in accordance with your identified needs.
Providing you with the table below showing commission rates and types by lender. Undertaking regular training on how to manage conflicts of interest.
Some Commission indicators are as follows (Not Limited To, as we continue to grow and get more accreditations with more lenders). Following figures are just an indication and could have errors or could change without prior notice by lenders.
The Co-operative Bank
If you have a complaint about our financial advice or the service I gave you, you need to tell us about it.
You can contact my internal complaints service by phoning (027 616 0000), or emailing us (Homeloan.email@example.com) using the heading Complaint (Your Name). Please set out the nature of your complaint, and the resolution you are seeking. I aim to acknowledge receipt of this within 24 hours. I will then record your complaint in our Complaints Register and will work with you to resolve your complaint. I may want to meet with you to better understand your issues. I aim to provide an answer to you within 7 working days of receiving your complaint. If we cannot agree on a resolution, you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.
Details of this service are:
Financial Services Complaints Limited
0800 347 257
I am bound by and support the duties set out in the Financial Markets Conduct Act 2013. These duties are to:
Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code).
Give priority to my client’s interests.
Exercise care, diligence, and skill.
Meet the standards of ethical behavior, conduct, and client care set out in the Code.
Availability of Information
This information can be provided in hardcopy upon your request.